Frequent questions
Topic: Subscription
How do I subscribe to "Forever"?
To be a “Forever” customer you only need to go to the registration section and provide some information to create your account, once you complete these simple steps, you will receive in your email a link that will direct you to the portal to define your password And activate your account, in this step it is very important that you have at hand your life insurance policy number as it is the key to obtain this service. Congratulations! You are already part of “Forever,” now enjoy the benefits we have for you, such as protected documents, paperwork, “Forever” messages, topics of interest, and enjoy the benefits thought of you.
How secure is my information?
In “Forever” we offer you the highest security to ensure that your information is always protected but accessible to you. For more information on the protection of your data we invite you to consult our Privacy Notice and Terms and Conditions, located at the foot of our page.
How do I unsubscribe in "Forever"?
We are sure that once you are a client of “Forever”, you will not want to unsubscribe from the service, however, at any time you can cancel your account, you only need to access the “Forever” portal and go to the “My Profile” there you will find the option “I want to cancel the service” where you will have to confirm that you want to cancel the service and later your data will be deleted from the account. Remember that when you cancel the service, you will have 60 days to download your documentation and then proceed to delete all documents, photographs, and “Forever” messages that you have programmed for your contacts and there is no way to recover them.
Topic: Changes to "My Profile"
What do I do if I forget my password?
Do not worry, if for some reason you forgot your password to enter “Forever”, you can create a new password, go to Login and select the “Forgot your password?” Enter the email you registered with In the “Forever” service, you will immediately receive in your email a secure access link, enter the league, enter and confirm your new password, after this step you can enter “Forever” again.
How can I replace my policy linked to the "Forever" service with a new one?
It considers that to enjoy the service of “Forever” you must have a policy of life Insurance Bancomer that has this service, and only so you can associate a new policy, to carry out this step:
Enter “Forever” and go to “My Profile”, there you will find the option “Policy associated with the account” where you can verify the product and current policy number associated with the service. If you want to enter a new policy, select the “New policy” button, and provide the requested data, the system will perform data validation and you can continue to enjoy the benefits of “Forever.”
In “My Profile” you can also update your personal information (name, address, telephone number, CURP, email), password change and confirmation of survival, this last step is very important since we need you to indicate how long , 30 or 60 days) require that we look for you to indicate that you are well.
Topic: Content Management
What can I keep in "Forever"?
Remember that “Forever” is a digital vault, in which you can protect your documents and those of your loved ones in order and safe (birth certificates, official identification, professional certificate, writings, will, information bank accounts, Assets, insurance policy, passwords, digital keys, history and clinical studies, etc.), so that when you are no longer able to give precise instructions and leave the most important documents that your family members may need in the future ; You can also remind them how much you love them and leave messages forever, programmed in life.
How can I upload my documents, files and images to Forever?
It is very simple, enter “Forever”, go to the “Documents” section where you will find the “Upload Document” option, select the “upload document” button, the system will direct you to your local file manager, select the document , File or image that you want to save in “Forever” (if your file corresponds to an image classify it: Birth Certificate, Marriage Certificate, Official Identification, CURP, Other etc.); After this step you can add a Contact to your document (optional step), remember that your Contacts are the people who will receive the documents, your Life Insurance paperwork, messages Forever, precise instructions of what to do when you are no longer. Ready! Your document was successfully added to your documentary archive of Forever.
What is Contact's role in Forever and what information can I share?
The Contact is the person designated by you, so that you receive the documents, photographs, procedures of your Life Insurance, messages “Forever” (birthday, friendship, encouragement, confessions, etc.), as well as precise instructions of what to do when You are no longer
To register your contacts you only have to log in to Always, and go to the “Contacts” section, select the “Add contacts” button and provide the name, email and phone numbers of the person you want to add, finally Select “save” and your contact will be added to your contact list.
In “Forever” you decide with whom to share your information, we remind you that it is very important that you consider adding to your list of contacts the beneficiaries of your Life Insurance policy, ensuring that when you are no longer, they receive the documents Requested by the insurer to start the process of payment of your life insurance, which you added to “Forever” prior to validation.
How to create and program a message "Forever"?
In order to create and schedule the sending of a message, enter “Forever”, go to the “Messages” section, select the “Create message” button and follow these steps:
- Search your contact list for the person you want to send the message to.
- Select the template that you like, you will find a variety of designs designed for each occasion.
- Enter the title and text of the message. In this section you will find predetermined texts for each occasion, select the next button and add an image to your message (optional step), you must indicate if you want to upload your image from your “Forever” document manager or from your administrator Of local files.
- Select the image you want to insert into your message and select “Next”.
- Program the date of sending your message, we remind you that you can program two types of messages “Messages in Life” and “Messages Forever”, you only have to indicate the day, month and for how many years you want your contact to receive your message, Select the “Preview message” button, the system will show you the preview of your message, if you liked the “Done” button, if you want to make a change, select the “Return” button and repeat the previous steps.
- Your message was successfully created and programmed.
If you want to modify or delete a message, go to the Messages section, you will see all the messages you have programmed for your loved ones, select the edit button or delete message as the case may be.
It is important that you consult the Terms and Conditions located at the foot of the portal “Forever”, point 4.2 regarding the Characteristics of the Service, in your section of user restrictions.
What documents do I need to upload for my Life Insurance payment?
The necessary documents that your Insurer will ask your beneficiary (s) at the moment of initiating the process of payment of life insurance are:
Of the Insured:
- Cover of your life policy
- Birth Certificate and / or Faith of Baptism
- Credential of Elector and / or Passport and / or Military Card
- Proof of address
- Proof of payment of premium
Optional that can be requested by your Insurer:
- Medical history
- Results of laboratory and cabinet studies
It is important to create your “My Health” folder in “Forever” and upload the optional documents requested by the Insurer (clinical history, results of laboratory studies and cabinet), this way you will be ensuring that your beneficiaries have all the requested documentation By your Insurer at the time of claiming your Life Insurance.
Of the Beneficiary (s):
- Birth Certificate of each of your Beneficiary (s)
- Marriage Act (in case the spouse is the Beneficiary)
- Credential of Elector and / or Passport and / or Military Card
- Proof of address
Bank account statement for electronic payments
How can I add the procedure for my Life Insurance?
Enter “Forever”, and select the “Policy” button, in this section you will be able to register your Life policy process that is linked to “Forever” assistance. In the tab of “My Policies” is a progress bar, indicating the number of documents requested by your Insurer and that you have uploaded to “Forever.”
To start the process follow the following steps:
- Select the recipient (s) of the procedure
- Upload the requested documents of the insured and beneficiary (s)
- Verify the status bar and complete all the requested documents, when you reach 100%, the “Validate Documentation of the Process” button will be enabled, click the button and your process will be sent to our executives for review.
This allows us to review and validate the documents related to your paperwork so that you will have the peace of mind that the documents will not be a problem in the future for your beneficiaries. Once you have entered the documentation, our executives will review it and tell you if all the documents have been received and validated correctly, or in your case we will indicate which document we need through “Forever”, we will ask you to re-submit to validate it Again and so your process is complete. Remember that documents must be legible and without deletions, this will help to streamline the validation process.
Who is the Beneficiary (s) of my Insurance?
The Beneficiary (s) is the person (s) designated by the Policy’s Employer, whose name (s) appear on the application and cover page of the same, is the person who will have the legal capacity to collect the The policy on the death of the Insured.
Who is a Witness and how can I change it?
Witnesses are a fundamental part of the process of confirming survival, so it is very important that they are people of total confidence, since they will be the first contact to which we will address you in case of detecting inactivity in your account.
At any time you can modify or replace any of your three witnesses, you must enter the portal “Forever”, the “Witnesses” section, where you can find the options to update and replace witnesses.
Your witnesses will receive an email confirming this privilege, if any of your three witnesses does not accept or reject the request, you will receive a notification indicating the action that your witness accepted, rejected or is pending confirmation.
If your witness does not accept your request, go to the Witnesses section and select the “Replace” button, provide the requested information from your contact list and select the “OK” button, your request will be sent to your new witness.
What happens when I can no longer manage my account?
In any case, for some reason you do not have activity in “Forever” we will initiate a process called “survival check”, which will start given the date that you set up to locate you by email, if we can not contact you, we will try to communicate with your witnesses, Same ones that should indicate to us that you are well; In case your witnesses can not inform us, we will initiate a process to search for you until we reach you, but if for any reason in the journey we verify that you will not be able to enter “Forever” again we will start dispersing the information that you previously saved and managed with us To the Contacts you designated, who will have a time period of 90 days to download the information.
What are the steps to follow for my Beneficiary?
You must first give notice to the 800 URGENT (8743683), it is advisable to have the policy number on hand, after having reported the incident, an executive will contact you and guide you step by step
For the collection of your life insurance, with a pre-approval of documents ready and validated by our executives.